Frequently asked questions

Have some questions? We may have your answers below. If not, please do ask us.

How can I contact your company?

We welcome your phone call at 03-9538-9200. Alternately, please send us an email at Our customer service hours are 8:30 am to 5:00 pm AEST Monday to Friday, and our team will be happy to assist you in any way they can. You may also contact us by filling out a the form on our contact us page.

Once I order how long will it take to get my product?

Most orders are processed within 36 hours of receiving them, and will be delivered to your home within 7 business days depending on Australia Post.

How do I return a product for repair or replacement?

At Bracketron we want you to be fully satisfied with our products. If for any reason the product you’ve purchased is defective within its stated warranty period, please call our consumer service department.